If we wish to continue using the word "file" in this context, "File Request" should be changed to "File a Request". This would prevent native English speakers from misinterpreting our use of "file" as a noun. Having said that, I still feel that "lodge" is a more appropriate term in this situation. The main reason, and I hope you're concentrating this time Mark, is that there's no double meaning (i.e. noun vs verb). For people who don't like "Lodge a Request", there's always "Make a Request". In fact, I imagine most similar websites would use the latter term in preference to either of the two mentioned alternatives. Regardless, clinging to the textbook and saying that nothing needs to be changed is too rigid and impractical. We're not doing a maths test here! This is all about practicality and cutting down on confusion.