[arch-devops] GitLab 2FA Login Problems

Kristian Klausen kristian at klausen.dk
Sun Mar 27 11:02:44 UTC 2022


On 27.03.2022 04.21, Томас via arch-devops wrote:
> Hello,
>
> I'm looking for who I can contact for help with GitLab 2FA login 
> problems.
>
> I set up my GitLab account today, literally a couple hours ago 
> (username "70m4c"), but the file that held the 2FA info became 
> corrupted. I am able to log into the SSO just fine, but cannot 
> complete the final step to get into GitLab due to not being able to 
> generate the appropriate 2FA codes. I also lost the 2FA recovery codes 
> as they were in the same file.
>
> I did however upload my public keys to GitLab and can prove my 
> identity that way. I can also access a resource from the same IP 
> address that was used to set up the account if need be. I have access 
> to my email and the original emails that were sent when I signed up as 
> well.
>
> If anyone can help me reset the GitLab 2FA, I would appreciate that 
> very much.
>
> Thank you.
Hi

As stated on IRC, please send a mail to accountsupport at archlinux.org.

Cheers
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