[aur-general] Unable to recover my password
Hello, I'm pretty sure I've already created an AUR account in the past. My common username is "M-Reimer" and AUR says this is already taken. I've tried all my mail addresses, I have in use, to recover my password. Seems like the AUR server is unable to send mail? Would be nice if someone could have a look at this. Manuel
On Wed, May 13, 2015 at 12:43 PM, Manuel Reimer <manuel.reimer@gmx.de> wrote:
Hello,
I'm pretty sure I've already created an AUR account in the past. My common username is "M-Reimer" and AUR says this is already taken.
I've tried all my mail addresses, I have in use, to recover my password. Seems like the AUR server is unable to send mail?
Would be nice if someone could have a look at this.
Manuel
The mail server logs show that in total 5 emails were successfully sent to the same address you're posting here from, all within 15 minutes prior to your mailing post. The "M-Reimer" account has the same email address as well, so everything looks good. Perhaps it's worth checking the spam folder on your gmx.de account?
I've disabled the spamfilter on gmx.de. I have my own filtering on client side. Just to be sure I've checked both and there are no mails there. On 05/13/2015 03:11 PM, Evangelos Foutras wrote:
On Wed, May 13, 2015 at 12:43 PM, Manuel Reimer <manuel.reimer@gmx.de> wrote:
Hello,
I'm pretty sure I've already created an AUR account in the past. My common username is "M-Reimer" and AUR says this is already taken.
I've tried all my mail addresses, I have in use, to recover my password. Seems like the AUR server is unable to send mail?
Would be nice if someone could have a look at this.
Manuel
The mail server logs show that in total 5 emails were successfully sent to the same address you're posting here from, all within 15 minutes prior to your mailing post. The "M-Reimer" account has the same email address as well, so everything looks good.
Perhaps it's worth checking the spam folder on your gmx.de account?
I've tried again several times but still don't get any mails from your server. Is it possible that you somehow got on some spam blacklist? Can you tell me the IP of the server who tries to send the mail? On 05/13/2015 03:11 PM, Evangelos Foutras wrote:
On Wed, May 13, 2015 at 12:43 PM, Manuel Reimer <manuel.reimer@gmx.de> wrote:
Hello,
I'm pretty sure I've already created an AUR account in the past. My common username is "M-Reimer" and AUR says this is already taken.
I've tried all my mail addresses, I have in use, to recover my password. Seems like the AUR server is unable to send mail?
Would be nice if someone could have a look at this.
Manuel
The mail server logs show that in total 5 emails were successfully sent to the same address you're posting here from, all within 15 minutes prior to your mailing post. The "M-Reimer" account has the same email address as well, so everything looks good.
Perhaps it's worth checking the spam folder on your gmx.de account?
On Thu, May 14, 2015 at 7:24 PM, Manuel Reimer <manuel.reimer@gmx.de> wrote:
I've tried again several times but still don't get any mails from your server.
Is it possible that you somehow got on some spam blacklist? Can you tell me the IP of the server who tries to send the mail?
The emails are sent from luna.archlinux.org (IPv4: 5.9.250.164, IPv6: 2a01:4f8:160:3033::2). The same server also handles the mailing lists. Perhaps the issue is that the AUR is using a nonexistent envelope sender ( php-aur@archlinux.org). Still seems weird that the gmx.de mail server accepts the email only to not deliver it later.
On Fri, May 15, 2015 at 10:29 AM, Evangelos Foutras <evangelos@foutrelis.com
wrote:
On Thu, May 14, 2015 at 7:24 PM, Manuel Reimer <manuel.reimer@gmx.de> wrote:
I've tried again several times but still don't get any mails from your server.
Is it possible that you somehow got on some spam blacklist? Can you tell me the IP of the server who tries to send the mail?
The emails are sent from luna.archlinux.org (IPv4: 5.9.250.164, IPv6: 2a01:4f8:160:3033::2). The same server also handles the mailing lists.
Perhaps the issue is that the AUR is using a nonexistent envelope sender ( php-aur@archlinux.org). Still seems weird that the gmx.de mail server accepts the email only to not deliver it later.
Forgot to mention, please use bottom-posting on Arch's mailing lists.
On 15/05, Evangelos Foutras wrote:
The emails are sent from luna.archlinux.org (IPv4: 5.9.250.164, IPv6: 2a01:4f8:160:3033::2). The same server also handles the mailing lists.
Perhaps the issue is that the AUR is using a nonexistent envelope sender ( php-aur@archlinux.org). Still seems weird that the gmx.de mail server accepts the email only to not deliver it later.
Should maybe try asking them about it. It seems very weird indeed. -- Sincerely, Johannes Löthberg PGP Key ID: 0x50FB9B273A9D0BB5 https://theos.kyriasis.com/~kyrias/
On 05/15/2015 11:17 AM, Johannes Löthberg wrote:
On 15/05, Evangelos Foutras wrote:
The emails are sent from luna.archlinux.org (IPv4: 5.9.250.164, IPv6: 2a01:4f8:160:3033::2). The same server also handles the mailing lists.
Perhaps the issue is that the AUR is using a nonexistent envelope sender ( php-aur@archlinux.org). Still seems weird that the gmx.de mail server accepts the email only to not deliver it later.
Should maybe try asking them about it. It seems very weird indeed.
I've disabled everything, that has something to do with filtering, now. Still no success. Is it a big deal to configure the envelope sender? Manuel
On Sun, 17 May 2015 at 10:40:44, Manuel Reimer wrote:
[...] I've disabled everything, that has something to do with filtering, now. Still no success.
Is it a big deal to configure the envelope sender?
There are >400 AUR users with GMX email addresses. One of them just registered yesterday, so I suspect it is a problem with your local MTA/MDA configuration rather than a GMX issue. Did you already check whether the email appears in the GMX web interface (before retrieving emails via POP3, of course)?
Manuel
Regards, Lukas
On 05/17/2015 10:53 AM, Lukas Fleischer wrote:
On Sun, 17 May 2015 at 10:40:44, Manuel Reimer wrote:
[...] I've disabled everything, that has something to do with filtering, now. Still no success.
Is it a big deal to configure the envelope sender?
There are >400 AUR users with GMX email addresses. One of them just registered yesterday, so I suspect it is a problem with your local MTA/MDA configuration rather than a GMX issue. Did you already check whether the email appears in the GMX web interface (before retrieving emails via POP3, of course)?
Manuel
Regards, Lukas
Yes. No mail on the GMX web interface. Is there maybe some minor typo in the mail address in your database? Maybe a space character at the end or beginning?
On Sun, 17 May 2015 at 10:55:30, Manuel Reimer wrote:
[...] Yes. No mail on the GMX web interface.
Is there maybe some minor typo in the mail address in your database? Maybe a space character at the end or beginning?
The email address used with the AUR account exactly matches the one you used to send this email. As Evangelos already said, the emails are accepted by the GMX mail server. If they don't appear on the web interface, they are somehow discarded by GMX.
On Sun, 17 May 2015 at 11:05:56, Lukas Fleischer wrote:
On Sun, 17 May 2015 at 10:55:30, Manuel Reimer wrote:
[...] Yes. No mail on the GMX web interface.
Is there maybe some minor typo in the mail address in your database? Maybe a space character at the end or beginning?
The email address used with the AUR account exactly matches the one you used to send this email. As Evangelos already said, the emails are accepted by the GMX mail server. If they don't appear on the web interface, they are somehow discarded by GMX.
I just tried to create a fresh AUR account using a GMX email address and successfully received a password reset email within 10 seconds. Please double-check your GMX configuration and/or contact the GMX staff.
On 05/17/2015 11:05 AM, Lukas Fleischer wrote:
On Sun, 17 May 2015 at 10:55:30, Manuel Reimer wrote:
[...] Yes. No mail on the GMX web interface.
Is there maybe some minor typo in the mail address in your database? Maybe a space character at the end or beginning?
The email address used with the AUR account exactly matches the one you used to send this email. As Evangelos already said, the emails are accepted by the GMX mail server. If they don't appear on the web interface, they are somehow discarded by GMX.
I did another test. I've created a new user "M-Reimertest". This user uses the mail address "Manuel.Spam@nurfuerspam.de" which is an address which is provided by the *same* GMX account as using for my primary address. I was able to register. I received the initial password reset mail and I was able to finish registration. BUT: I'm unable to request password reset with this "test account", too. So maybe the interesting question is: Is there *any* difference between the mail, you send on account creation and on password reset? It *is* possible to create new accounts using GMX addresses. This way I was able to create my account the first time and this way I was able to create this "test account". But it, for some reason, is impossible to request password reset. Those mails are "eaten" by the GMX mail server... :( Hope this helps somehow to track down the issue... Would be nice to get my "primary account" back somehow... Thank you very much for any support. Manuel
On Sun, 17 May 2015 at 11:14:43, Manuel Reimer wrote:
[...] I was able to register. I received the initial password reset mail and I was able to finish registration.
BUT: I'm unable to request password reset with this "test account", too.
So maybe the interesting question is: Is there *any* difference between the mail, you send on account creation and on password reset? [...]
Interesting. Could you please try once again?
On 05/17/2015 11:36 AM, Lukas Fleischer wrote:
On Sun, 17 May 2015 at 11:14:43, Manuel Reimer wrote:
[...] I was able to register. I received the initial password reset mail and I was able to finish registration.
BUT: I'm unable to request password reset with this "test account", too.
So maybe the interesting question is: Is there *any* difference between the mail, you send on account creation and on password reset? [...]
Interesting. Could you please try once again?
Worked. Whatever you changed: It did the trick! Thank you for the support! Maybe someone wants to clean up my test user "M-Reimertest", now ;) Greetings Manuel
On Sun, 17 May 2015 at 11:38:48, Manuel Reimer wrote:
On 05/17/2015 11:36 AM, Lukas Fleischer wrote:
On Sun, 17 May 2015 at 11:14:43, Manuel Reimer wrote:
[...] I was able to register. I received the initial password reset mail and I was able to finish registration.
BUT: I'm unable to request password reset with this "test account", too.
So maybe the interesting question is: Is there *any* difference between the mail, you send on account creation and on password reset? [...]
Interesting. Could you please try once again?
Worked. Whatever you changed: It did the trick! [...]
Check [1]. Due to a regression introduced in March 2013 (!), password reset emails only contained a link. My guess is that GMX considers such emails spam and silently drops them. [1] https://lists.archlinux.org/pipermail/aur-dev/2015-May/003125.html
participants (4)
-
Evangelos Foutras
-
Johannes Löthberg
-
Lukas Fleischer
-
Manuel Reimer