[arch-general] closed bugs, open comments?

[Baho Utot]

Aaron Griffin wrote:
> On Wed, Feb 18, 2009 at 3:03 PM, Baho Utot <baho-utot at columbus.rr.com> wrote:
>   
>> Grigorios Bouzakis wrote:
>>     
>>> On Tue, Feb 17, 2009 at 04:46:19PM -0500, Baho Utot wrote:
>>>
>>>       
>>>> Nicolas Bigaouette wrote:
>>>>
>>>>         
>>>>> I totally second that. It is really frustrating as a bug reporting user
>>>>> to
>>>>> end the discussion like this.
>>>>> It really looks like a "shut-up and stop annoying us" thing...
>>>>>
>>>>> I know it did not gave me the motivation to open other bugs.
>>>>>
>>>>> I don't see why the discussion should be closed when the bug is. As
>>>>> Damjan
>>>>> said, some useful information can still be provided even if the bug is
>>>>> closed.
>>>>>
>>>>>
>>>>> 2009/2/16 Damjan Georgievski <gdamjan at gmail.com>
>>>>>
>>>>>
>>>>>           
>>>> Which is why I don't submit bug reports anymore.
>>>>
>>>>         
>>> Instead of +1'ing this could you provide examples instead?
>>>
>>>       
>> No not really, as I am done with this and I am not going to argue with
>> anyone about this.
>>
>> It's just that I came looking for help and got slammed one too many times.
>>
>> Now I either go the the news groups for help or fix it my self.  If I don't
>> get a solution then I skip the package and move on.
>>     
>
> Out of curiosity - how many people here also believe that the bug
> tracker is for help? I am honestly interested, as this could be the
> source of confusion here - the above is actually the way things SHOULD
> work - forums, newsgroups, mailing lists, etc should be used for help;
> the bug tracker should be used for bugs or "actionable items"
>   

I know the bug tracker is for bugs and not help,  when I used to file 
bug reports I did so because some thing didn't work (for example 
compiling a package under the current arch gcc version).  Yes maybe I 
didn't fully understand the issue.  You can look at your favorite 
package klibc* :), ( klibc-udev to be exact) which I did file. (remember 
we found a flea in pacman/makepkg using makeworld with the --log flag).

Although I did not file a bug report for this here is an example

I had opensp that I found a solution for and tried to get my patch 
applied and the response (The way I saw it maybe not as it was intended) 
was go adopt the package followed by a piss off.  Well the package was 
in extra I couldn't adopt it  and I can not fix it in any way.  I the 
problem still exists with opensp.  My intention was to simply get it 
fixed, all that needed to be done was for someone who has access to 
update the PKGBUILD and add the patch which I received from 
comp.os.linux.misc and it will build. I did file a upstream bug report.

Also:

Had the bug report for the klibc* I filed just be tossed as in this is 
not a bug, the makeworld --log flea would not have been found.  I think 
that bug reports can be closed too quickly, maybe because the one who 
closes the report doesn't fully understand why the report was filed ( We 
are all not good english speakers ).

My suggestion would be to create an arch news group where issues 
using/building etc can be discussed. It could then be searched and one 
could read the thread and it may/could fix ones issue/problem.  It also 
could  promote discussion leading to solutions for bugs/issues/problems 
as well as one more source of help for less experienced users.

--
Tayo'y Mga Pinoy