[arch-general] Bugs again

[Aaron Griffin]

On Thu, May 14, 2009 at 6:46 AM, Damjan Georgievski <gdamjan at gmail.com> wrote:
> Sorry to bring this again,  but something has to change in the way
> bugs are handled in Arch.
>
> I've open this bug report http://bugs.archlinux.org/task/13905 about
> the awesome package in community.
>
> The package maintainer just closes the bug, not solving it, claiming
> it's upstream, and not even investigating the problem. He suggests I
> ask upstream.
>
> Ok, I play a good citizen, I do ask upstream, we find the problem, a
> sollution is found - it turns out the PKGBUILD was wrong from the
> begining - but still I submit a patch to awesome so that building it
> is much easier.
>
> I request reopening the bug .. it's a small text-area, not very
> usable, so I just write "New information" .. since the bug was closed
> with "You may want to ask upstream why they install those files by
> default.".
>
> And then I get the answer:
> Reason for denial:
> You need to be more specific that "New information" in a reopen request...
>
> Now, it's not like I enjoy hanging out in the bug system opening bugs,
> investigating them, hoping to improve ArchLinux's packages.. and I
> don't see how I could've deserved this behaviour.
>
> The bug report shouldn't have been closed in the first place, since
> the problem was not even solved.

It's worth noting that the people who handle re-open requests are not
necessarily the one assigned to the bug.