[arch-general] Bugs again

[Aaron Griffin]

On Thu, May 14, 2009 at 10:35 AM, Aaron Griffin <aaronmgriffin at gmail.com> wrote:
> On Thu, May 14, 2009 at 6:46 AM, Damjan Georgievski <gdamjan at gmail.com> wrote:
>> Sorry to bring this again,  but something has to change in the way
>> bugs are handled in Arch.
>>
>> I've open this bug report http://bugs.archlinux.org/task/13905 about
>> the awesome package in community.
>>
>> The package maintainer just closes the bug, not solving it, claiming
>> it's upstream, and not even investigating the problem. He suggests I
>> ask upstream.
>>
>> Ok, I play a good citizen, I do ask upstream, we find the problem, a
>> sollution is found - it turns out the PKGBUILD was wrong from the
>> begining - but still I submit a patch to awesome so that building it
>> is much easier.
>>
>> I request reopening the bug .. it's a small text-area, not very
>> usable, so I just write "New information" .. since the bug was closed
>> with "You may want to ask upstream why they install those files by
>> default.".
>>
>> And then I get the answer:
>> Reason for denial:
>> You need to be more specific that "New information" in a reopen request...
>>
>> Now, it's not like I enjoy hanging out in the bug system opening bugs,
>> investigating them, hoping to improve ArchLinux's packages.. and I
>> don't see how I could've deserved this behaviour.
>>
>> The bug report shouldn't have been closed in the first place, since
>> the problem was not even solved.
>
> It's worth noting that the people who handle re-open requests are not
> necessarily the one assigned to the bug.

And another note: when reopening a report, the text of the reopen
request is added as a comment. It may be a small text area, but it
does allow for more text than it seems