[arch-general] Bugs again

[Jon Kristian Nilsen]

This discussion never seems to get old.

First of all:
The guidlines is a stub, maybe someone should update it?
http://wiki.archlinux.org/index.php/Reporting_Bug_Guidelines
I am not saying it doesn't provide enough information, but when people keeps
asking why's and whatnot, maybe it doesnt?

Secondly:
Do the devs have an internal guidline? If not, maybe they should.

Thirdly:
Why are users encouraged to report to the ML and the forums beforehand? I
don't see any practical reason in having several bit's and pieces of
information spread around. A bugtracker should be used for that, it's
possible to post comments in it, isn't it?
Having one clear system for users to post bugs will help gain population and
give encouragement, if a user have to go through several different organs
for something like this, the majority of users will most likely not do it. -
Sad to say, but it IS the truth.

And lastly:
I am not only talking for myself here, but clearly when putting alot of work
into something which is broken, and fixing it, reporting it as a bug and
even providing a solution you would expect to at least get some feedback.

Sorry for spamming.

-J


On Fri, May 15, 2009 at 10:17 AM, Allan McRae <allan at archlinux.org> wrote:

> Damjan Georgievski wrote:
>
>> The bug report shouldn't have been closed in the first place, since
>>>> the problem was not even solved.
>>>>
>>>>
>>> It's worth noting that the people who handle re-open requests are not
>>> necessarily the one assigned to the bug.
>>>
>>>
>>
>> I did notice that .. and also I didn't want to attack anybody
>> personally, I think the only thing missing is a bit of culturre or
>> maybe guidance of how bugs need to be handled.
>>
>>
>
> I'll put my hand up as the evil person who denied your reopen request.  I
> was hoping my suggestion to add more information to the reopen request would
> results in a new request with some details.  I didn't realize that you
> thought only a small amount of text could be provided, so that was a bit of
> a fail on my behalf.
>
> Allan
>
>
>
>


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