[arch-general] inefficient handling of bug reports?

[Ray Rashif]

On 28 March 2011 23:09, Simon Perry <arch at sanxion.net> wrote:
> I don't understand why people can't tell other people where they think the
> bug is.

They can! (with the prefix)

> If it's not right, let the wrangler handle it.

Correct. (edit the prefix)

> I think if someone is prepared to even consider submitting a bug report in
> an environment as intimidating as Arch, give them a go.
>
> Hell, I'm shit-scared about sending this e-mail.

I don't quite get what you're talking about here :/

> I've had an account on bugs.archlinux.org for a while, I still can't even
> see the "new bug" button, it doesn't exist as far as I can see.

That is largely an issue of getting used to.

If all software had the same UI...

> I don't see why being able to say "this bug is in package X" is such a
> problem, given that only the chosen people are able to create bugs in the
> first place.

There is no problem. What are you talking about? Anyone is free to
mention in the report what package they think is related.

> You always say you want people to help, but it seems so hard to do so, even
> when the information you have is easy to convey.

What information? You have a tracker, you know it's Flyspray, if you
can file a feature request with at least a demonstrated logic if not a
PHP patch. If it's easy to implement, we might do it. Else, you can go
upstream.

Now, let's not get into why we use Flyspray in the first place. You
can ask the rest of the OSS world why they use what they use.