[aur-general] Trouble receiving email to reset password

[Etienne Wan]

It worked this time. Thanks.

I am as surprised as you that my previous account did not exist anymore.
I cannot remember when I created it, but I did not have much activity on it.

On 17/07/2019 20:01, Eli Schwartz via aur-general wrote:
> On 7/17/19 9:32 AM, Etienne Wan via aur-general wrote:
>> Hello,
>>
>> I had an account with the username etiennewan for some months now. I
>> tried to login today but was not able to, so tried to send a reset email
>> to the email address the account was registered with, but I did not
>> receive anything.
>
> I don't see an existing AUR user by that username or email address.
> When did you create it?
>
>> I signed up a new account today with the same username
>> (and it was accepted) and this email address, but I did not receive any
>> email to set my password. Can you help me on this ?
>>
>> Thank you in advance,
>
> This does not make any sense. If you created an account with the same
> name, that means the account did not used to exist.
>
> ...
>
> Note that the mysql database did run pretty low on disk space today,
> so writes were failing. If I assume that the account never existed,
> then it's possible you tried creating it today, and it seemed to work
> from the website but never registered in the backend. Since the disk
> space issue is now resolved, can you try signing up again?
>